HOW TO ORDER
ORDER ONLINE through our secure online shopping cart. You will get an immediate email after you place your order with a confirmation and paid invoice. You will also receive another email when it is shipped with a tracking number. IF YOU DO NOT SEE AN EMAIL AFTER YOU ORDER, CHECK YOUR SPAM or JUNK MAIL FOLDER!!!
PHONE IN AN ORDER We are available by phone 7 days a week, 9am - 7pm EASTERN TIME. Email is available during and outside of these hours for any questions.
Call us at 407-961-8957and we can take your order by phone with all major credit cards or to reserve an item for sending a check. Unlike most internet companies, we are a real "brick and mortar" company in business since 1986, so we are bank-approved to accept all major credit cards directly, just like any local store in your area. We alone keep all your information securely on file on an off-line hard drive. Future subsequent orders can then be placed with ease by a simple email or call, requesting us to process your credit card that was used previously.
We accept all major credit cards, Pay Pal, Western Union and bank transfer payments. Please contact us for payment details on Western Union and Bank Wire payments. Wire transfers are accepted only on orders over $500 and must be made net of any bank fees on our side and in U.S. dollars. WIRE TRANSFER is required on items over $10,000 for purchases unless other arrangements are made.
If you are in the United States and you wish to pay by check or money order, contact us to have your order held for 7 days awaiting your payment. Please make payments payable to "Paleo Direct, Inc.". Mail payment to: PALEO DIRECT, PO BOX 160305, ALTAMONTE SPRINGS, FL 32716-0305, USA. Payment by personal or company checks must clear our bank PRIOR to shipment. We do NOT hold items for mailed payments during the month of December due to the rush of the holiday season.
Our default method of shipping for domestic and international orders is US Priority Mail. Standard delivery times are:
- 2 - 4 day service for USA lower 48 states
- 10 - 14 days most international destinations
- Express shipping available by request
For large shipments, we use a commercial trucking company or air freight.
For insured domestic deliveries of high value, we may ship Registered U.S. Mail. For door-to-door international deliveries of high value or large size, we may ship via FedEx International. Oversize and overweight shipments may require custom crating and these additional expenses are the responsibility of the customer.
All international shipment taxes, duties, tariffs and any customs fees incurred by the receipt of an order are the sole responsibility of the customer. If an item is returned due to the customer refusing to pay these fees, then we deduct shipping charges and your balance is usable for future store credit only, not refundable.
If for any reason you are dissatisfied with your purchase, you may return any unaltered merchandise within 10 days of the invoice date for a complete refund less all shipping and handling charges. Within this time-frame, no merchandise will be accepted without prior return authorization by us which can be obtained by contacting us before returning the order. Orders shipped back to us without prior communication and authorization will be refused and the sale considered final. We do NOT charge any ridiculous restocking fee and your money will be refunded, not held hostage for store credit.
All specimens are the sole property, fully represented and legally offered for sale by Paleo Direct, Inc. We are not brokers. This ensures a hassle-free, "no strings attached" transaction and avoids the many legal (and other) pitfalls that could arise in a brokered sale.
Any of our clients will attest as to how well we pack our specimens for shipment. Unfortunately, we cannot control the shipment's handling once an item leaves us. In the unlikely event of a shipment arriving damaged, it is imperative to keep ALL packing material and boxes that the item was shipped in and we must be notified immediately of the damage. These materials are needed in order to file an insurance claim with the carrier. Without the original packing material and box, the carrier will not allow a claim to be filed and no reimbursement or exchange can be made by us to you.
Sales tax only charged on Florida residents at the rate of their local jurisdiction. No sales tax is charged for residents outside of Florida, U.S.A..
ALL of your information we receive in any communication or order though this website is NEVER offered for sale or used for any reason other than for the purpose you shared it with us. We value your privacy as much as we value ours!