Paleo Direct

P. O. Box 160305

Altamonte Springs, FL 32716-0305

(407) 774-1063

HOURS OF OPERATION:

AVAILABLE BY PHONE 7 DAYS A WEEK

MONDAY - SUNDAY:  9 am - 7 pm  EASTERN TIME

(email responded to outside of these hours)

HOW TO ORDER:

While online shopping carts are great for ordering music and books where very little customer service is needed, for example, we feel such an approach is too impersonal and lacks the high level of customer interaction that we feel our clients deserve.  Our preferred method of ordering if it is your first time, is by phone.  We can also take your order in by email or by fax, as well, if this is preferable.  If you wish to order by email, you can provide all pertinent information in an email to us and then simply phone us with your credit card information.  We accept all major credit cards directly, not through an unknown third party where you have no idea who keeps and is sharing your information.  Once  you order from us, we alone keep all your information securely on file, not online where it is vulnerable to hackers and outside parties!  Future subsequent orders can then be placed with ease by a simple email or call, requesting us to process your credit card that was used previously.  We prefer to process credit cards directly due to lower fees and to avoid the rampant fraud with third party payment processing companies like Pay Pal. 

When placing an order, please have the ITEM NUMBER handy.  This is the code next to the price and it helps us to accurately identify what  you would like. 

PAYMENT:

Orders paid for with MASTERCARD, VISA, AMERICAN EXPRESS, DISCOVER, and certified bank checks are shipped usually the next business day.  Wire transfers are accepted on orders over $500 and must be made net of any bank fees on our side and in U.S. dollars.  WIRE TRANSFER is required on items over $10,000 for U.S. customers, and on items over $5,000 for international customers.    DUE TO PAY PAL'S UNWILLINGNESS TO POLICE FRAUDULENT TRANSACTIONS WITHIN THEIR SYSTEM (in the same manner as they REFUSE to do on EBay), WE NO LONGER ACCEPT PAY PAL.

For credit card purchases, the safest way to give your credit card number is to call in your information.  Credit card charges will appear on your bill as "PaleoDirect.com".  If you desire to pay by check or money order, you may phone in and have your order held for 5 days awaiting your payment to avoid disappointment on sold out items.  Please make check payments payable to "Paleo Direct, Inc.".  We do NOT hold items awaiting mailed payments during the month of December due to the rush of the holiday season.  Payments by personal or company checks must clear our bank PRIOR to shipment. 

INTERNATIONAL ORDERS:

More than half of our customers are overseas so we invite international orders and cater to overseas buyers with our long history of experience.  We answer all email promptly and we are available by telephone during normal daytime business hours at the Eastern U.S. time zone shown above. 

For most international orders, we ship via the U.S. Postal Service as this is the most economical method.  Our standard estimated delivery time via this method is 10 days and varies based on global location.  Packages under 4 pounds and fitting in boxes 12" cube or less will go by Registered US Mail.  Larger parcels by Express US mail delivery.  These methods are the minimum service to allow tracking.  Unfortunately, this carrier does not provide insurance OUTSIDE of the country but since we began business back in 1985, we have never had a shipment lost.  For insured deliveries and for all specimens of high value or large size, we ship via FedEx, or UPS.  Oversize and overweight shipments may require custom crating and these additional expenses are the responsibility of the customer.

All shipment taxes, duties, tariffs and any customs fees incurred by the receipt of an order are the sole responsibility of the customer.  If an item is returned due to the customer refusing to pay these fees, then we will charge a 20% restocking fee and all shipping charges incurred.  Your refund will be net of these fees.

We accept all major credit cards as well as bank transfers and international money orders.  WIRE TRANSFER is required on items over $5,000 for international customers.  All payment must be made in US dollars and net of any bank fees for transfer.  

RETURN POLICY:

If for any reason you are dissatisfied with your purchase, you may return any unaltered merchandise within 10 days of the invoice date for a complete refund less all initial shipping and handling charges.  Within this timeframe, no merchandise will be accepted without prior return authorization by us which can be obtained by contacting us before returning the order.  Orders shipped back to us without prior communication and authorization will be refused and the sale considered final.  We do NOT charge any ridiculous restocking fee but regardless of if we charged you shipping, any shipping costs will NOT be refunded.  On pre-arranged installment plans that are broken by the customer, all payments received will be non-refundable and can only be applied as a credit towards another item(s).  Unless other arrangements are made, payment plans that are late will forfeit the reserved item and that item will be then made available for public sale.  

ALL ITEMS ARE UNCONDITIONALLY GUARANTEED GENUINE FOREVER AND

INCLUDE A WRITTEN CERTIFICATE OF CORRECT IDENTIFICATION AND AUTHENTICITY ISSUED BY US

SELECTING ITEMS:

All specimens are the sole property, fully represented and legally offered for sale by Paleo Direct, Inc.  We are not brokers.  We ONLY offer fossils that are WHOLLY owned by us and are physically in our possession.  This ensures a hassle-free, "no strings attached" transaction and avoids the many legal and other pitfalls that could arise in a brokered sale.  Furthermore, this allows us to state "We unconditionally guarantee that every item is PERSONALLY AND PHYSICALLY KNOWN TO US as well as being GENUINE".

Any specimen may be physically inspected prior to sale in our gallery by appointment.  If you are going to be in the Orlando, Florida area, please contact us ahead of time and let us know which item or type of items you wish to see.  We would be more than glad to accommodate.  Despite this site offering thousands of pages of fossils, there is much more that is not pictured.  There are also numerous specimens in various states of completion in our preparation lab.  Please feel free to inquire of any specimen you do not see on the site.  This website represents less than 5% of what we currently have in our possession at any one time.  

Some of the items in the photos are not the actual items for sale (unless marked Actual Item - One Only), but are excellent and fair representations of what we have in each grouping.  Our inventory changes so rapidly that it's too prohibitive to list and photograph every single piece so the categories suffice when similar items are in stock.  When you would like to purchase a specific specimen, please contact us via email or phone.  On items priced over $200 that are part of a general category and an image is not represented on the site, you may request us to email you a photo of what we currently have in stock for your selection.  Please be sure to indicate what you would like to spend in the selected range so we know what grade of specimens we should suggest to you.  Images will not be provided for any fossil stoneware - all stoneware is hand-selected and of grade 1 quality.  We do not carry "commercial" quality fossils so understand that all our inventory is of a quality that far exceeds what is typically offered for sale in most cases.  You do not have to see a photo of your purchase in order to insure you are getting the best piece.  Where a price range is given for a certain fossil category, please indicate which kind of quality you are interested in within this range.  Prices marked on the site vary because even though we can categorize many specimens, they are all still very unique and some carry a premium over others in their grouping.  

We are always glad to answer questions or provide further information on any specimens.  We are available by phone during office hours, 7 days a week, 9am - 7pm EASTERN TIME.  Email is available during and outside of these hours.  Our objective is to provide the finest fossils specimens for your collection.  Please do not hesitate to call or email us with any concern or question.  Our desire is for you to make the most educated decision when making a purchase.

DAMAGED SHIPMENTS:

Any of our clients will attest as to how well we pack our specimens for shipment.  Unfortunately, we cannot control the shipment's handling once an item leaves us.  In the unlikely event of a shipment arriving damaged, it is imperative to keep ALL packing material and boxes that the item was shipped in and we must be notified immediately of the damage.  These materials are needed in order to file an insurance claim with the carrier.  Without the original packing material and box, the carrier will not allow a claim to be filed and no reimbursement or exchange can be made by us to you.  This is a strict policy that we are forced to abide by from the carriers' insurance and we must impose the same strictness on to the client.  Sorry, no exceptions to this policy.

SHIPPING CHARGES:

Shipping, insurance and crating (if applicable) charges will be added on all orders.

SALES TAX:

FL residents add 6% or submit tax resale number.