HOW TO ORDER:
While online shopping carts are
great for ordering music and books where very little customer service is needed,
for example, we feel such an approach is too impersonal
and lacks the high level of customer interaction that we feel our clients deserve.
Our preferred method of ordering if it is your first time, is by phone. We can
also take your order in by email or by
fax, as well, if this is preferable. If you wish to order by email, you can provide all pertinent
information in an email to us and then simply phone us with your credit card
information. We accept all major credit cards directly, not through an
unknown third party where you have no idea who keeps and is sharing your
information. Once you order from us, we alone
keep all your information securely on file, not online where it is vulnerable to
hackers and outside parties! Future subsequent orders can then be placed
with ease by a simple email or call, requesting us to process your credit card
that was used previously. We prefer to process credit cards directly due
to lower fees and to avoid the rampant fraud with third party payment processing
companies like Pay Pal.
When placing an order, please
have the ITEM NUMBER handy. This is the code next to the price and it
helps us to accurately identify what you would like.
paid for with MASTERCARD, VISA, AMERICAN EXPRESS,
certified bank checks are
shipped usually the next business day.
Wire transfers are accepted on orders over $500
and must be made net of any bank fees on our side and in U.S. dollars.
WIRE TRANSFER is required on items over $10,000 for U.S. customers, and
on items over $5,000 for international customers.
DUE TO PAY PAL'S UNWILLINGNESS TO POLICE FRAUDULENT TRANSACTIONS
WITHIN THEIR SYSTEM (in the same manner as they REFUSE to do on EBay), WE NO
LONGER ACCEPT PAY PAL.
For credit card purchases, the safest way to give
your credit card number is to call in your information. Credit card charges will appear on your bill as
"PaleoDirect.com". If you desire to pay by check or money order, you may
phone in and have your order held for 5 days awaiting your payment to avoid
disappointment on sold out items.
Please make check payments payable to
"Paleo Direct, Inc.".
We do NOT hold items awaiting mailed
payments during the month of December due to the rush of the holiday season.
Payments by personal or company checks must
clear our bank PRIOR to shipment.
More than half of our customers are
overseas so we invite international orders and cater to overseas buyers with our
long history of experience. We answer all email promptly and we are available by telephone
during normal daytime business hours at the Eastern U.S. time zone shown above.
most international orders, we ship via the U.S. Postal Service as
this is the most economical method. Our standard estimated delivery time
via this method is 10 days and varies based on global location. Packages
under 4 pounds and fitting in boxes 12" cube or less will go by Registered US
Mail. Larger parcels by Express
US mail delivery. These methods are the minimum service to allow tracking. Unfortunately, this carrier does not provide
insurance OUTSIDE of the country but since we began business back in 1985, we have never had a shipment
lost. For insured deliveries and for all specimens of high value or large
size, we ship
via FedEx, or UPS. Oversize and overweight shipments may require custom crating and these
additional expenses are the responsibility of the customer.
All shipment taxes, duties,
tariffs and any customs fees incurred by the receipt of an order are the sole
responsibility of the customer. If an item is returned due to the customer
refusing to pay these fees, then we will charge a 20% restocking fee and all
shipping charges incurred. Your refund will be net of these fees.
We accept all
major credit cards as well as bank transfers and international
is required on items over $5,000 for international
payment must be made in US dollars
and net of any bank fees for transfer.
If for any reason you are dissatisfied with your purchase, you may return any
unaltered merchandise within 10 days of the invoice date for a complete refund
all initial shipping and handling charges. Within this timeframe,
no merchandise will be accepted without prior return
authorization by us which can be obtained by contacting us
before returning the order. Orders shipped back to us without prior
communication and authorization will be refused and the sale considered final. We do NOT
charge any ridiculous restocking fee but regardless of if we charged you
shipping, any shipping costs will NOT be refunded. On pre-arranged installment plans
that are broken by the customer, all payments received will be non-refundable
and can only be applied as a credit towards another item(s). Unless other
arrangements are made, payment plans that are late will forfeit the reserved
item and that item will be then made available for public sale.
All specimens are
the sole property, fully represented and legally offered for sale by Paleo
Direct, Inc. We are not brokers. We
ONLY offer fossils that are WHOLLY
owned by us and are physically in our possession.
This ensures a hassle-free, "no
strings attached" transaction and avoids the many legal and other pitfalls that
could arise in a brokered sale. Furthermore, this allows us to state
"We unconditionally guarantee that every item is PERSONALLY AND
PHYSICALLY KNOWN TO US as well as being GENUINE".
specimen may be physically inspected prior to sale in our gallery by
appointment. If you are going to be in the Orlando, Florida area, please
contact us ahead of time and let us know which item or type of items you wish to
see. We would be more than glad to accommodate. Despite this site
offering thousands of pages of fossils, there is much more that is not
pictured. There are also numerous specimens in various states of
completion in our preparation lab. Please feel free to inquire of any
specimen you do not see on the site. This website represents less than 5%
of what we currently have in our possession at any one time.
the items in the photos are not the actual items for sale (unless marked
Item - One Only),
but are excellent and fair representations of what we have in each
grouping. Our inventory changes so rapidly that it's too prohibitive to
list and photograph every single piece so the categories suffice when similar
items are in stock. When you would like to purchase a
specific specimen, please contact us via email or phone. On items priced
over $200 that are part of a general category and an image is not represented on
the site, you may request us to email you a photo of what we currently have in stock for your selection.
Please be sure to indicate what you would like to spend in the selected range so
we know what grade of specimens we should suggest to you.
be provided for any fossil stoneware - all stoneware is hand-selected and of
grade 1 quality. We do not carry "commercial" quality fossils so understand that all
our inventory is of a quality that far exceeds what is typically offered for
sale in most cases. You do
not have to see a photo of your purchase in order to insure you are getting the
best piece. Where a price range is given for a certain fossil category,
please indicate which kind of quality you are interested in within this
range. Prices marked on
the site vary because even though we can categorize many specimens, they are all
still very unique and some carry a premium over others in their grouping.
We are always glad to answer questions or provide further information on any specimens.
We are available by phone
during office hours, 7 days a week, 9am - 7pm EASTERN TIME.
Email is available during and outside of these hours. Our objective is to
provide the finest fossils specimens for your collection. Please do not
hesitate to call or email us with any concern or question. Our desire is
for you to make the most educated decision when making a purchase.
Any of our clients will attest as to
how well we pack our specimens for shipment. Unfortunately, we cannot
control the shipment's handling once an item leaves us.
In the unlikely event of a
shipment arriving damaged, it
is imperative to keep ALL packing material and boxes that the item was
shipped in and we must be notified immediately of the damage. These
materials are needed in order to file an insurance claim with the carrier.
Without the original packing material and box, the carrier will not allow a
claim to be filed and no reimbursement or exchange can be made by us to
you. This is a strict policy that we are forced to abide by from the
carriers' insurance and we must impose the same strictness on to the
client. Sorry, no exceptions to this policy.
and crating (if applicable) charges will be added on all orders.
FL residents add 6% or submit tax resale number.